Temple C
LONGVIEW, TX | 2022 GMC 1500 SierraDecember 28, 2023
Good experience
Response from ORR GMC LONGVIEW
December 29, 2023Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Michael J
LONGVIEW, TX | 2023 GMC 1500 SierraDecember 12, 2023
Professional
Response from ORR GMC LONGVIEW
December 13, 2023Congratulations on your new vehicle! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Deborah K
LONGVIEW, TX | 2023 GMC TerrainNovember 22, 2023
It was amazing!!! Great people!!! My salesperson was wonderful!!
Response from ORR GMC LONGVIEW
November 22, 2023Hi, we are so pleased you enjoyed your visit to Orr GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jimmy B
KILGORE, TX | 2019 GMC CanyonNovember 20, 2023
Botched coolant leak repair. Water pump replaced 6 months ago, and it sprung a leak just a few days ago. Sent it in for repair just to have it leaking coolant again.
Response from ORR GMC LONGVIEW
November 20, 2023So sorry to hear this. I have just sent this information to the General Manager and the Service Manager.
Gary S
LONGVIEW, TX | 2021 GMC AcadiaNovember 13, 2023
I emailed the complaints to you. Worst experience ever.
Response from ORR GMC LONGVIEW
November 13, 2023We work hard to provide a fantastic experience for everyone. It is discouraging to see that you had a negative experience. This has been sent to the Service Manager and GM to be addressed.
Charles W
LONGVIEW, TX | 2019 GMC 1500 SierraOctober 6, 2023
1) Service on maintenance items was good and in a timely manner. 2) I made service appointment online. They did not have me in the system for the appointment. They said online appointment scheduling does not work. You need to take it off the website if it does not work.
Response from ORR GMC LONGVIEW
October 6, 2023Charles Alan Willman, thanks again for taking the time to leave us this information about your recent visit.
Janice H
LONGVIEW, TX | 2018 GMC 1500 SierraSeptember 23, 2023
We were told by the service writer that the warranty work on our truck's dash info screen would be done in 1 to 2 days, and to have the truck at the dealership 8 AM on Wednesday. Dropped it off stating it needed to be delivered to the New Orleans area on Saturday. After leaving two messages and one text we found it wasn't ready Thursday evening. I went to the dealership Friday Morning and was told the problem wasn't narrowed down yet to determine whether the screen needed replacing! Nobody looked at the truck till late Thursday! I was willing to wait to pick up the truck Friday afternoon, but guess what, you didn't have the parts on hand anyway! I said button it up I'm taking it home. Then she wants to know if I want to bring it back to the dealership to complete the work. Fat chance of that!! I have been told that if you wait on a vehicle it gets attended to right away, but if you leave it it's put on the back burner. Apparently, that's true. If you know that it takes a next-day delivery to get your warranty part, and you only have two days to complete the work, why would you start the work when the customer is due to pick up the truck? I will say your service writer was very courteous and professional, and I was the same with her but was extremely disappointed with this experience.
Response from ORR GMC LONGVIEW
September 25, 2023Good morning Mr. Hawes, This has been sent to to the General and Service Manager to be addressed.
Danny L
LONGVIEW, TX | 2023 GMC 1500 SierraSeptember 11, 2023
Nick and the others there were friendly and helpful.
Response from ORR GMC LONGVIEW
September 12, 2023Wow, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Orr GMC!
Tracy V
LONGVIEW, TX | 2021 GMC 1500 SierraSeptember 6, 2023
Got some body work completed, service work completed, and few things more. And my truck was extremely clean up,- very happy
Response from ORR GMC LONGVIEW
September 6, 2023Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Andrea M
LONGVIEW, TX | 2024 GMC TERRAINAugust 25, 2023
John Ray is a top- notch salesman. He personally invests in the lives of his friends and customers. My family has purchased a number of vehicles from John through the years and will continue to do so. His time, commitment and care for people cannot be matched.
Response from ORR GMC LONGVIEW
August 28, 2023Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Orr GMC. We sincerely thank you for the positive review, and look forward to seeing you again soon!
